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Frequently Asked Questions

What is the Extended Protection Plan?

The extended protection plan offers a simple and affordable way to protect homeowners from the costs of appliance breakdowns and part replacements. This plan covers essential home appliances and lets you choose which ones to protect. Feel free to reach out to us with any questions or issues – we are dedicated to supporting you at all times. Your satisfaction is our top priority, and we are always ready to assist you 24 hours a day, 7 days a week. 

What are the benefits of having a plan to protect my appliances?

Our team of dedicated professionals is committed to providing you with the best possible service and support. We understand the importance of your appliances in your daily life, and we strive to offer comprehensive coverage to give you the peace of mind you deserve. Beyond our dedicated customer service team, the benefits of choosing the Extended Protection Plan include:

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  • Protecting your budget and extending the life of your appliances.

  • 3 or 5-year coverage options for your home’s key appliances! 

  • Cash-out option in lieu of repair.

  • New appliances are covered up to the purchase price (excluding sales tax).

  • The opetion to potect new OR used/pre-owned* appliances.

  • Your choice of qualified contractor.

  • Picks up the coverage due to normal “wear and tear” after a manufacturer’s warranty has expired.

  • When you call for service, talk to an actual person! 

  • Plan provided by a company with an A+ BBB rating.

What does my plan cover?

Items covered under the Extended Protection Plan include:

  • Clothes Dryer

  • Clothes Washer

  • Dishwasher

  • Garage Door Opener

  • Microwave

  • Garbage Disposal

  • Kitchen refrigerator

  • Range/Oven/Cooktop Stove

  • Water Heater

  • Water Softener

  • Wine Refrigerator or Beverage Cooler

How do I file a claim?

  1. Online. Claims can be filed online by completing our "File A Claim" form. Please be sure to include all the needed information and any inquires you may have. Once the form is successfully submitted, you will receive an email letting you know that your claim has been received. After we receive your request, a member of our customer care team will contact you to review the details and connect you with a technician from our network or gather information for your preferred technician.

  2. Phone. Claims can be filed by calling us at (877) 977-4949 at any time. Our customer care team is U.S. based and available 24/7 to offer support. The team member will walk you through the claim process and give you any additional information you'll need. 

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Disclaimer: Before any work is done, you will need to speak with one of our customer care representatives to to obtain the necessary authorization. Home Warranty reserves the right to deny a claim if the work has not been authorized by our team. To prevent this situation, please wait for a call after submitting an online claim before proceeding with any repairs on your appliances.

Where can I purchase my plan?

  1. Online. Our Extended Protection Plan can be purchased online by simply adding it to your cart and checking out! If you are wanting any add-ons those can be added during check out.

  2. Registration Form. Our Extended Protection Plan can be purchased by completing the registration form included on our brochure. Return the completed form, receipt/invoice and payment to the mailing address provided or via email. 

  3. Phone. Our Extended Protection Plan can be purchased by calling us at (877) 977-4949. Our team members will help your through the ordering process and answer any questions you may have. 

  4. Your Local Rep. Our Extended Protection Plan can be purchased through our Home Warranty Sales Representatives. Simply contact your local rep and they will walk you through the process!

Still have questions? Send us a message below and we will get back to your shortly.

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